Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag a new casino not on GamStop for us to look at? This page explains how to reach the Non Gamstop Casinos team and what we can realistically help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and aim to reply within a couple of working days, though busier periods can occasionally push that out a little further. Please include as much detail as you can — the casino name, the page you're referring to, or a screenshot if it's a technical issue — so we can look into it properly the first time.
What we can help with
- Corrections or updates to information on a casino review, including bonus terms, payment methods or game providers
- Suggestions for a new site not on GamStop that you think we should review
- General feedback on how we rate and rank the operators listed on theothersidestory.co.uk
- Questions about how our comparisons work, including our non GamStop casino guide
- Broken links, outdated offers, or anything else that looks wrong on the site
What we can't help with
We're an independent comparison and review site, not a casino operator, a payment processor or GamStop itself. That means we're not able to:
- Access, close or manage your account at any casino listed on this site
- Process withdrawals, refunds or complaints about a specific bet or game outcome
- Advise on or reverse a GamStop self-exclusion — that has to go through GamStop directly
- Offer personal financial or legal advice
If your query relates to an active account, a deposit, or a withdrawal, you'll need to contact the casino's own support team directly — most operators list live chat or email support on their site. If your enquiry touches on gambling harm or you're unsure whether playing at a casino not on GamStop is the right choice for you, our Responsible Gambling page has resources and organisations that can help, independent of this site.
Before you write in
A lot of common questions are already answered elsewhere on the site, which can save you waiting for a reply:
- Curious who we are and how we put this site together? See our About Us page.
- Want the detail behind our rankings, bonus breakdowns and payment method coverage? That's all on our non GamStop casinos guide.
- Need the fine print on how we operate this site? Check our Terms and Conditions.
Otherwise, drop us a line — we're happy to hear from readers, and your feedback genuinely feeds back into how we review and update the casinos listed here. Remember that all gambling content on this site is intended for readers aged 18 and over.